Returns & Exchanges

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The Mountain Lights Promise

We want you to love every candle you welcome into your home.

Damaged in Transit?
Oh no! If your candle arrives damaged, snap a quick photo and contact us within 7 days of delivery. We’ll gladly send a replacement at no cost to you.

Not What You Expected?
We get it—buying candles online is tricky without a “scratch-and-sniff” feature (we’re waiting on that too). If a scent isn’t quite right for you, reach out within 14 days of receiving your order. We’ll help you exchange it for one you’ll love, or offer store credit.

Returns & Exchanges

• Candles must be unused and in original condition.
• We do not offer refunds but are happy to provide an exchange or store credit.
• Return shipping costs are the customer’s responsibility unless the item arrived damaged or there was an error on our end.

Your happiness means the world to us, and we stand behind every clean-burning, mountain-poured candle we create. 🌿✨